Utility Billing (Water and Sewer)

Kelsey R. Lock, City Clerk
Utility Billing
201 E. Jefferson Ave.
1st Floor of City Hall
Effingham, IL  62401
(217) 342-2366

Office hours: Monday through Friday – 7:30 a.m. to 4:30 p.m.
After normal office hours: (217) 347-5056

The City of Effingham Utility Billing accepts the following methods of payment: Cash, Check, Money Order,

Credit CardACH (automatic payment method), pay online or phone payment (call 1-877-885-7968) (no fees applied)

A drive up window and night drop-off box is available for customer convenience, or payments may be made inside the Utility Billing office Monday through Friday from 7:30 a.m. to 4:30 p.m. 

The following services requested after 3:00p.m. will be completed the following business day:

  • Connections

$25 Connection Fee will be applied to the first bill.

NEW SERVICE -  Payment and Application can be completed in the office or you may complete the following appropriate application listed below.

      OWNER - ResidentialBusiness

      LEASING OR RENTING - ResidentialBusiness

Convenient sign up for ACH (automatic payment through checking or savings account on the 15th of every month) - return with application along with voided check or deposit slip

                ** APPLICATION, COPY OF PHOTO I.D, AND COPY OF SIGNED LEASE OR CONTRACT (if leasing/renting) REQUIRED BEFORE CONNECTION**

      Mail to: 201 E. Jefferson Avenue, Effingham, IL 62401 Please allow 10 days for connection date if mailed, or drive-thru and drop box options availabe at City Hall.    

Customers will receive notification of our receipt of completed documentation and payment via email or telephone.

  • Disconnections

Water customers should call the Utility Billing office at 217-342-2366 to request disconnection of water service.  The date of disconnection and the address at which the final bill may be sent must be provided prior to disconnection.

If water is shut off due to non-payment a $25.00 disconnect fee (non-refundable) will be applied to your bill.

  • Pool Credit

In order to avoid additional sewer charges when filling a pool, the customer should stop by the Utility Billing office prior to filling the pool. 

  • Sprinklers

Contact the Utility Billing office at 217-342-2366.  A $25.00 connection fee will be applied to the bill.