Who do I contact if I have water or sewer issues?
If it’s during normal business hours, you can report your issue online. If you have an issue with your water or sewer and it’s after normal business hours, please call (217) 347-5056 for support.
FAQ Topic: Sanitation and utilities
How do I sign up for trash service?
Trash pickup for the City of Effingham is served by private companies. Please contact them directly.
How do I find out if my water line is lead?
Lead service lines were banned by Congress in 1986, but we believe there may be a few lead lines still in use. If your property had water service before 1987, you could have a lead service line. Find out if your water line is made from lead.
How do I find out the quality of my drinking water?
We provide clean, safe drinking water to our residents and businesses. View water quality reports.
How do I report a property maintenance violation?
If you believe there is a property maintenance issue (such as junk accumulation or tall grass) or building code violation, you can report the issue and we’ll look into it.
How do I pay my water and sewer bill?
You can pay your water and sewer bill online or by dropping off a check at City Hall each month. You can also set up automatic payments.